[Resolved]  Airtel — Though the payments are done in well before due date the next bill shows payment due

Address:

Mysore, Karnataka

Mr/Mrs officer concerned, I own airtel postpaid landlineNo.4282962. I am prompt payer of the bill. usually I pay between 3rd to 10 of every month. But it is not reflected in the next month bill. it is shown as due and I am charged late fee. My complaint is how this can happen even after payment before due date. Are the agents donot pay the collected amount and send the information of all those who pay everyday. My Payment details:BillNo.13373 date[protected] amount Rs730/- Bill is hand written. This bill payment is again reflected as due in the bill no[protected] of date 27th Nov 2014 and rs100 is charged as late fee. This is totally ridiculous and unjustifiable. If you do not have day to day communication of the payment received with your franchisee these errors will not happen. Take care that this will not repeat. Please give your higher ups no/email I will contact them. I have paid Oct-Nov Bill without late fee as there no fault of mine. Deatils of Payment: ARC code 122 Transaction ID[protected] and Bill No 32858 Rs.730/- date[protected] I think I have made everything clear. Pl.take appropriate action in this regard With Regards, Mrs.Jyothi.M