Airtel — to change the package in prepaid recharge

Address:

620001

Today 09-09-17 i have been recharge my prepaid account inadvertently for rs.244 pack. I have contacted customer care and requested to convert the amount to my main balance. My complaint ref no is cexcl[protected]. The customer care executive told me as we can't convert the amount into your main balance because we have no provision to change. Once you recharge can't modify. Please do the needful.