[Resolved]  Airtel — Top-ups not provided

Address:

380055

On 25/09/2016 (Order ID:[protected] & on 17/08/2016 (Order ID: [protected]) I recharged my main balance account for 100₹ using "My Airtel" application through its plan under "Exclusive Recharge Offers" & further its extension "Top-Up Recharge" under that category (meant to provide a talktime of 100₹ in the main balance account if recharged with 100₹) .

In both the above cases the amount I got into my main balance account was of only 95₹, that is, a talktime of 95₹, rather than of 100₹.

On 19/09/2016 I recharged for 3G data pack using the USSD code *121*1# for the amount of 247₹ (which as per the pack detail would get 1GB daytime 3G data & 2 GB nighttime 3G data) but got only 647 MB 3G data for the daytime & 647 MB 3G data for the nighttime as well. On the same day I even called their customer care but got no proper response apart from some promising words (as usual).

Also, on 10/09/2016 I recharged for one of the added mobile number in my "My Airtel" app ([protected]) through its one of the packs for 18₹ where the recharged number would have a talk time of 18₹ but when checked I found that instead of 18₹ talktime (as what was mentioned in the plan), only 18 minutes of talktime was provided & not the talktime of 18 ₹.

Airtel has the maximum numbers of subscribers across the nation (in millions) & millions of its app users (My Airtel app). If this is how it fools its customers then it simply means that it has been earning billions of ₹ through an unfair way, cheating its customers.

I always write to all the possible emails of Airtel ([protected]@airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, myairtel.[protected]@airtel.com) whenever I face any such problems but hardly ever get any response.