[Resolved]  Airtel — Totally unresponsive and shameless customer service

Address:

Bangalore, Karnataka

Ref No. : [protected] Registered : 22/12/2013 Request : Add landline connection and increase broadband limit Today's date : 01/01/2014 Number of follow ups with customer service : 6 Result : Nothing. I have been using an airtel broadband connection in bangalore for the last 6 months. I now want to migrate my plan to another one with more bandwidth since my usage has increased and I wanted a landline connection as well. I called the customer service regarding this, and they promptly promised to take a service request and get it done. I waited for a few days, and nothing. No request number, no notification, nothing. I then called them again and they said that there was no request registered, so this time I made sure that the request was, infact registered and I got the request number. Again, the only thing that happened was the registration of the request itself, but nothing was done towards the request. Whenever I called the customer service representative would be very very sorry about my request being pending still and would offer to 'personally follow up' on the status. Again, they would shamelessly do nothing about the request. I am sick of this kind of customer service and am contemplating surrendering my connection and moving on. This is my last attempt at trying to get this change done.