[Resolved] Airtel — transaction failed but amount got debited | |||||
Hello, i have recharged for 4g pack amounting to inr.399 through online on 1st nov'2018. The transaction was failed but the amount has been deducted from my bank a/c. I hve called customer care they told me that the amount will be credited in next seven days and told me to recharge again so i recharged again on next day (2nd nov 2018) through shop and it got successful. But till date the amount got debited from my account for my first recharge not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. 10 days got over till now and i'm not sure what steps you've taken so far. I'm losing my interest for these periods. You cannot expect the customer has to raise a query to you asking refund. Waste of my time and your time. And i already posted a complaint about this issue but till date i didnt get a single response from airtel. Try to be a customer friendly. The details of the failed transaction status are mentioned below for your reference. Thanks Airtel mobile no : [protected] Amount of recharge : inr. 399 Date of transaction : 1st nov 2018 Airtel transaction id :[protected] Was this information helpful? | |||||
Nov 24, 2018 Complaint marked as Resolved It took 20 days but they have resolved the issue through [email protected] and 8042855400, 7899799614. Airtel customer support has been notified about the posted complaint. | |||||
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