[Resolved] Airtel TV — Replacement of set top box | |||
Dear Sir, Recently I have upgraded my DTH from standard to HD plus by paying additional 2000.00 just 2 months back. Before 20 days we have started facing problem in STB that automatically volume getting off...To retrieve the volume either I need to reset STB or I have to bring down the volume to zero and after increasing only I will be able to listen to the voice. I have called up till now 6-7 times to airtel customer care and not got satisfactory reply... I was told by engineer also that We can replace the STB with the old and repaired one. Why would I accept the old one when I have paid for new one. They are neither replying to mails nor giving satisfactory reply on customer care. CUSTOMER CARE OF AIRTEL IS ONE OF THE WORST I HAVE EVER COME ACROSS... Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support Dec 13, 2013 Airtel Customer Care's response Namaste Mr. Shah, This is with reference to your post dated 11 December 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 11 December 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33