Airtel TV — Technical represented didn't turn up

Address:

Dehradun, Uttarakhand

I called Airtel TV customer service and lodged a complaint regarding the set-top box on[protected]. I was told that the technical representative will visit home and get the things sorted till 1230 hours on[protected]. He called us the same day saying he is in the nearby area and will reach our home soon and asked about the location. We told him the directions. Later he called again saying that he is on his way, but didn't turn up. We called him in the morning today on[protected] and asked if he is coming, and he said he was not able to come yesterday but will come today. We waited whole day but he didn't come today too. Is this the customer service you guys provide to our customers?? Why does your team keep making promises but don't turn up. Last time i faced problem it took me couple of weeks to get your guys come for a home visit, this time again it is the same issue. I want the things to be sorted by tomorrow dated[protected] as I am not able to watch television because of your incompetency. My customer id is [protected]. It's in Dehradun.