I am writing this complaint to you since my three reminders at and four telephonic complaints have not been resolved satisfactorily. Airtel is not providing the details I have asked for in my seven telephonic and written complaints. I reproduce my complaint verbatim. I quote: -
"My earlier complaints are still not resolved. I insist and demand call-wise details along with the dates and timing against each, and IPv 4 address for Data Usage as evidence o[censored]sage of IR as well as usage beyond the IR package in my earlier queries; the evidence for two billing cycles is needed. The stated query has not been answered by you and a similar overbilling was done in the latest statement of 9th July 2023 also.
In the June billing, Airtel gave ad hoc credit for IR usage charges on 15th June 2023 for Rs. 5655.74 from the bill of Rs. 11198/- without any explanation. I suspect overcharging is much higher than the credit adjustment.
Incidentally, I acknowledge the correct billing of IR to the extent of Rs 3538.82 - 10 day pack set 1 and 2 in the July 2023 statement. The overbilling is to the extent of Rs. 1531.64.
For your information, I repeat my earlier unresolved complaints numbers[protected],[protected],[protected], and[protected]. I am sorry to say that your reply is disappointing and inadequate. Please read the trailing email...
[protected] Forwarded message[protected]
From: Ashok Malhotra
Date: Tue, 13 Jun 2023, 11:23
Subject: Overbilling without adequate details in statement dated 12th June 2023 for Mobile No. [protected]
To: 121
In response to my several complaint numbers[protected],[protected], and[protected], I am sorry to say that your reply is disappointing and inadequate. Please note that the data usage using the Airtel network can not be exorbitantly high as I use a third-party WiFi network subscribed by my son with IPv4 address: 10.0.0.2 and IPv4 DNS Servers: 75.75.75.75 and 75.75.76.76 and most of the time Airtel Mobile Data is disabled by me while in the USA.
The number of Incoming Voice Calls, Outgoing Voice Calls (Local), Outgoing Voice Calls (To India), and Outgoing SMSs using Airtel Network is less than seven during the billing period.
The same unresolved concern is also with the usage beyond IR package.
For these reasons, I asked for call-wise details along with the dates and timing against each, and IPv 4 address for Data Usage as evidence o[censored]sage of IR as well as usage beyond the IR package in my earlier queries. The stated query has not been answered by you.
Ashok Kumar Malhotra,
Mobile No [protected]
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