Airtel — unable to activate by calling 59059 after port

Address:

Thane, Maharashtra, 401201

I’m unable to call 59059 for activating the airtel sim card. My alternate phone number is [protected]. Can someone resolve this?
It’s been more than 7 days since the port request and the number hasn’t been successfully ported yet. Every now and then i get the airtel network but i’m unable to call the activation number. It doesn’t connect.
Can someone from airtel please solve this soon as it’s a very sub par customer service experience.
Maybe i should have just switched to jio.