Airtel — Unable to call/send sms even after recharging

I would like to raise the same complaint for my Airtel prepaid phone number bearing [protected]. Inspite of having sufficient balance I am unable to make calls and I am also getting an automated reply as ‘U HAVE INSUFFICIENT BALANCE TO MAKE A CALL and gets disconnected. I have faced a lot of problems because of it, unable to make important calls at most urgent times.

I tried contacting airtel helpline and even that gets disconnected, because of insufficient balance. It requires a minimum balance of 50paise.
I called up customer care services so many times but nobody is taking the responsibility and no one ready to take up this issue seriously. Sometimes i was put on hold for some 15 min or more than that saying they are transferring this call to somebody else and they never come back. Sometimes they themselves cut off the call.Sometimes they say its a problem with your handset and on other occasions they say that they will rectify the problem within 2 days, but there was nothing done. I am highly disappointed with the way you guys are responding.I am facing a lot of problems because of this.

Please make sure that this doesn’t happen again.

Awaiting your kind reply.

Thanks,
Aashish