[Resolved] Airtel — Unable to get 4G data speed and major security breach in airtel app | |||
Recently i have brought a new Moto g5 plus phone which is 4g hand set, hence I decided to change the SIM from 3g to 4g.I visited the Airtel store and got the new 4G sim.Later when the sim was activated I have downloaded d my Airtel app and logged in into my account. There I was surprised to see some other person name under my profile name.Request you to change the name to the name attached to [protected].This is a serious breach of security and privacy of a customer.Really pathetic is the word for Airtel app Also I recharged my sim with 349plan.The plan is active.However the tower is constantly fluctuating.Some times it displays no service.The internet speed is pathetic and useless. I guess I'm getting 0.4G and not 4G data speed.My experience of moving to Airtel 4G has been worst. I guess the 349 plan is just to make the customers as fools .By this standard JIO is so much better in terms of services. Really pathetic and worst app and device provider Was this information helpful? | |||
May 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 08, 2017 Airtel Customer Care's response Dear Crpra44, This is with reference to your post dated 1 April 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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