[Resolved] Airtel — Unable to get 4g network on my number

Sameer21

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122002

I'm not able to connect to 4g network using my number since last 2 months. I reported about this issue on april 21st, 2017 reference no SR75696511. After few days I was asked to change my sim card which I did but still my problem was not resolved. I have been following up with the customer care since more than a month and every time I'm told that my problem will be resolved in 24-48 hrs. I even spoke to senior executive and he assured me that it will be resolved in 24hrs and it's been more than a month and i haven't even heard back from Airtel. I have tried multiple handsets, changed sim twice and made multiple calls to customer care but till date I'm not able to access 4g via my phone number.
I'm paying for 4g services and getting crappy 3g service for past two months now. I'm really disappointed by the service provided by Airtel

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Jul 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jun 01, 2017

Updated by Sameer21 Hi Rakesh,

No solution has been provided till date. How many months due you require to resolve an issue ?

Verified Support

Jun 04, 2017

Airtel Customer Care's response Dear Sameer,

This is with reference to your post dated 26 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Jun 28, 2017

Updated by Sameer21 Hi Rakesh,

Are you talking about I being mentally harassed for last 3 months? Is that the solution you are talking about? Apart from it, no solution has been provided till date.

A customer is paying for your services and in return he is being harassed. Is Airtel incapable of resolving an issue in 3 months?