Airtel — unable to give proper custome service

Address:

Bangalore, Karnataka

I had been to Airtel customer care centre in Gandhinagar for a telephone shift and disconnection of broadband service on my airtel landline number. I interacted with an one executive (Ms.Manjula Emp No. A10R1E50 or A10R1E54 as mentioned by the executive). She was not ready to take these request and instead advised me to send these request online only siting the airtel company policy. When asked to produce a copy of these procedure she said her printer is not working. She is not authorised to give in writing and so on. On the request for only discontinuation of broad band service I was told to clear the outstanding first and then give a request. The treatment and attitude was not what is expected from a customer care executive. For ever request they site company policy but do not furnish any copies of these policies. It seemed to me they will only take up job where they can add customer and get incentives all other request are pushed to mail service. Mail services are not always 100% and can take long time or not attended to. On requesting there grevience cell mailid she first said it is not there and then later refused to give. She only asked me to contact airtel on [protected]@in.airtel.com for all request any complaints.