[Resolved] Airtel — Unable to recharge airtel prepaid number after port conversion | |||||
Hi, i'm using airtel prepaid number [protected]. I did port conversion recently from bangalore to chennai network. Post which im unable to do recharge from any of the below modes, my airtel app, paytm, online recharge websites. I activated hello tunes and the amount got debited. But end user was not hearing the caller tune. I tried contacting customer care but no solution. So i deactivated the called tune. Please address these two issues. Thanks, Chitra Was this information helpful? | |||||
Aug 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Jul 06, 2017 Bhuvaneshwari Iyer's response I request you to refund the extra recharge done today to my mobile number [protected]
Verified Support Jul 23, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 11 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 4 Comments | |||||
Comments
Plese cancel my recharge i done wrongly ref no.[protected]
Hi,
I have sent a separate email to the email id [protected]@in.airtel.com regarding the issue i'm facing.
Today also i tried recharge in online recharge website. Again money was debited but recharge not done.
Now i'm mobile is having no balance, no internet. This is so annoying. Kindly do the needful to fix the issue.
Regards,
Chitra
I have sent a separate email to the email id [protected]@in.airtel.com regarding the issue i'm facing.
Today also i tried recharge in online recharge website. Again money was debited but recharge not done.
Now i'm mobile is having no balance, no internet. This is so annoying. Kindly do the needful to fix the issue.
Regards,
Chitra
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This is with reference to your post, dated 11 July 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 11 July 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd