Airtel — Unable to sent port message from airtel

I have a poor connection from airtel sim . I had raised a complaint to airtel but till now there has been no improvement.

One the contrary the problem has aggravated and i have been informed that my cell phone is unreachable at times. This is impacting my work.
I was advised to send a porting message to 1900.
But i am unable to send sms to 1900, for porting out my sim from airtel to another service provider.
I am able to send sms to all other numbers like my friends and relatives.
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