Airtel — unable to use money added in airtel payment bank

Address:

Varanasi, Uttar Pradesh, 221001

I added ₹1250 in my airtel payment bank account and after that when i tried to make any payment with wallet then it shows (Debit not allowed with this account) after that i went to airtel office they told me send your adhara copy & passbook copy to airtel customer care email id. I send them the scanned copy of both of it to them but nothing happens.
It almost 2 month. And their customer care no.[protected] is worst it don't let u to talk to any responsible person.
Complain case no.3859421, 3877965, 4108938, 4119043