Airtel — unauthorised bill charges

Address:	Mohali, Punjab, 140307
Website:	[email protected]

Sir, mob no [protected] was in use for more than 2 yrs. Rs 1723.72 for bill cycle 20 may-19 jun was paid on 01 jul 17. Plan was changed on 04 jul 17. Mob no also changed from [protected] to [protected] by mr prashant yadav (Mob no [protected]) - an airtel employee at mohali. But another bill of rs 1769 for mob no [protected] for bill cycle 20 jun-19 jul 17 was initiated and paid on 08 aug 17. Yet another bill of rs 1198 for bill cycle 20 jul-19 aug initiated for payment on 08 sep 17.

Mob no [protected] was in use from 04 jul 17. Request for disconnecting mob no [protected] on 04 jul 17 was confirmed. Bill of rs 1060.94 for mob no [protected] paid on 22 jul 17. Another bill of rs 1178.82 for mob no [protected] for bill cycle 04 jul-05 aug 17 initiated. My observations are;

1. Why mob no was changed when there was only change of plan?
2. Why bills for mob no [protected] from 20 jun-19 jul 17 and 20 jul-19 aug 17, when mob [protected] was changed on 04 jul 17?
3. Why 2nd bill of rs 1178.82 for mob no [protected] for mob cycle 04 jul-05 aug 17, when bill of rs 1060.94 was paid on 22 jul 17?

After my frequent meetings with mr prashant yadav, the following was finalized;
1. Rs 500/pm will be adjusted in my bills for next three months for excess amount of rs 1769 paid on 08 aug 17.
2. I need not pay rs 1178.82 for bill cycle 04 jul-05 aug 17.

Nothing fruitful was happening even after my meetings with mr prashant yadav. Even my net was blocked and my business was being affected. Your employees were harassing me every day by calling me time and again for payment of due bills and not listening to my pleas. I had no other option but to install net of another company.

You may kindly investigate the matter and take action as deemed fit.
Regards.

Colonel h. S. Thind.