[Resolved] Airtel — unauthorized connection

Giridhar G K

from Thiruvananthapuram, Kerala

Address:

Thane, Maharashtra, 421301

Dear sir,
Kindly look into the below mentioned issue which i am facing and it can be developed as a question mark in security of airtel and hope an action will be taken on it as early as possible.

On 16th sep i received below mentioned sms in my official mobile no. [protected]
"bill of rs 532, dated 27-aug-17 for airtel no. [protected] is due on 14-sep-17. Pls pay ontime to avoid late fee. Payment options: a) payments bank in my airtel app: www.airtel.in/5/coll b) airtel store:sms store to 121. Pls ignore if paid"

I shocked because the number which is mentioned in sms is not belongs to me. I called 121 through my data card no. 7710xxxxxx and explained to airtel customer care personal about this issue. They said that is a data card number and the name mentioned in that number is "giridhar nair" and email id and mobile number is "[protected]@outlook.com" and "9820xxxxxx" (Email id and mobile number is belongs to me) and address is in mulund. Also said to go to nearest customer care and raise a complaint.

Based on that i went to my nearest airtel office in wagle nagar, khadakpada, kalyan and i raised a complaint. Till date i have not received any reply from your end and i am getting calls for payment also.

Please note that
Already i have an airtel data card number (77100xxxxx). You can check my payment status. Till date i have paid all the dues promptly. So i have not required one more data card.
My name is giridhar g k not giridhar nair
I am staying in khadakpada, kalyan not in mulund
Somebody is using my email id and mobile number. - how can anybody can use my number and email id for taking your connection.

My suggestion :- at the time of activation of a sim there is an activation alert or otp send to mobile number and email id then this type of problems will not develop again.

Sir, this is a serious issue, kindly look into this matter and resolve this issue as early as possible

Thanks & regards,

Giridhar g k
Mobile: 9820xxxxxx

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Oct 8, 2019

Complaint marked as Resolved

Airtel Customer Support Manager contacted and all details discussed about my issue. He said sorry for the issue i faced. He resolved the issue and informed me verbally and through mail. After that i have not received any bills or calls. Also he assured me that company has taken preventive action and same type of issue will not come again with any of the customers.

Airtel customer support has been notified about the posted complaint.