[Resolved]  Airtel — Unauthorized deduction of balance from main account

Address:Purulia, West Bengal, 723102
Website:airtel.in

Please note that my mobile number ( my father number)[protected] was recharged with rs 9 to get 35 mb internet for 1 day. I received an sms from airtel that I have 10 mb remaining in my account, so Stopped using my internet and checked my balance by dialing *123*11# and found out that still I am remaining 1 mb. But found out that my mobile balance was deducted by 17 rs after deduction balance was 165 before deduction was 182. How can you deduct balance from my main account when I am having balance of internet. I took all precautions so that I don't use internet when I don't have internet balance. So airtel is now running a business of earning there revenue by deducting unauthorized balance from customers account as they are losing there customers after the emergence of Jio. I have decided now to PORT my number to other operators as these types o[censored]nwanted deduction are intolerable. Even I tried to approach customer care of airtel but they are so uncooperative they misbehave with customers and even refuse to take our complains. This is a public awareness message
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Nov 11, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Oct 11, 2016
Updated by sandipan2777
Please note that I recharged my number on 1 st October and 10th October, after seeing in my offers which says I am suppose to receive talktime of Rs 68 for recharging with rs 70.

But it's unfortunate to say that I received regular talktime of rs 58 for each of these transactions. It means you are not complying with your terms and conditions and this will be shared with my friend s and relatives.

I appeal to you to process me the extra talk time which I am suppose to receive for each of these transactions.

Airtel customer care don't realize there mistakes and do not want to credit the extra talk time received, such a cheap company, thanks for the emergence of JIO that they are forced to cut down there rates or else they would have been butchering so many innocent customers.
We should boycott airtel
Verified Support
Oct 11, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 9 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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