Airtel — Unauthorized Service Activation, Unresolved Complaint, Extortion for Payment

Address:

New Delhi, Delhi

On 18th August, I filed a complaint with Airtel that the Airtel Alarm Service had been activated on my Fixed Landline Number,[protected]. I have been following it up with the Customer Care, the Nodal Authority and the Appellate Authority, but there has been no update on the issue. I received emails from them, stating that they are looking into the matter and will revert back with the update, but haven't done so yet. I received the bill on 28th August, and it stated that the due date was 22nd August. They agreed to extend the deadline as the bill was received after the due date. I informed them that I shall only be making the payment once the compaint is resolved as it was taking a lot of time to resolve a simple matter. On 8th September, they barred the outgoing service and on talking with the customer care I was informed that the services have been barred due to non payment of bill. I told them that the complaint is still unresolved and I shall pay once the complaint is resolved. They agreed to reactivate the services and resolve the complaint. My complaint hasn't been resolved even till now, and Airtel has barred the services yet again. This, is my view is complete extortion as there is no penalty on Airtel for delaying the resolution of a complaint. Also, they activated a service without any authorization, and if this keeps happening in the future, I would end up paying for those services without authorizing them, which is a big concern. Now, as a compensation for the harrassment and extortion, I am expecting Airtel to waive off 2 months bills for their failure to resolve the complaint in addition to deactivating the Airtel Alarm Service, and a written promise of not activating any service until and unless they receive an email from the registered email id. The Reference Number for the complaint is: 19580301 I can be contacted at: [protected]