[Resolved]  Airtel — Unavailability of customer care representative option

Address:

Bangalore, Karnataka, 560079

Ref no : CU[protected] Dear Sir, This is Shivakumar(Mobile no :[protected]) user of Airtel Prepaid user since long time. Now i am facing problem that, unable to contact customer care representative through 121. The option 9 is not coming since 25 days. Many times i called the customer care to ask reduced tariff charges and validity of my previous tariff plan. It would have connected, i could ask plan end date and activated for low tariff plan. But, because of this not reachable technical problem i have spent Rs 400 on higher cal rate. I informed to customer care, nodal officer for this i have not got proper response, even though they agreed for the issue happened because of technical reason not because of my problem. They are dening to reverse the amount Rs 500( Rs 400 recharge + Rs 91 for recent tariff plan activation). Kindly do reverse my charges. I hope you will do the needful. Thanking you, Shivakumar [protected]