[Resolved]  Airtel — Undue deduction from prepaid balance of [protected] without any request for Video Store service

Address:

New Delhi, Delhi

On 03.02.2015 at 23:49 when I was sleeping and my mobile was lying on the table, Rs.35/- was deducted on account of Video Store service activated without any request from my side vide Transaction ID No. N[protected] which is undue deduction of Rs.35/- from my prepaid balance of [protected]. When this fact informed on 121 to Airtel representative on 04.02.2015 vide complaint no. [protected], further Rs.3/- (1+2) was deducted on account of informing their mistake. First time representative hold on for 4-5 minutes and cut the call on account of giving the call to senior representative. Second time after holding for 10 minutes, senior executive told that after deduction of balance even by default they will not credit the deducted amount. It is requested that please credit the undue deducted amount of Rs.35/- plus Rs.3/- = Rs.38/- to my prepaid balance of [protected] immediately.