[Resolved] Airtel — undue delay — harassment — compensation

Jagdip Vaishnav

Address:

92126

Sir Appeal from Non Resident India

Matter of Concern --Complaint against Airtel
Ministry of Telecommunication & Telephone Regulatory Authority of India
Protects Airtel, despite exploit, harass Consumer, do not pay compensation
Mobile no -[protected]
[protected][protected][protected][protected][protected]----
I am representing this issue since last 25 days before Telecom Ministry & TRAI
however not getting satisfactory response.

I am legal immigrant o[censored]S, has left India on January 18, 2017.Immediately after
reaching at US, I started receiving messages from Airtel that i must refill, recharge
otherwise services shall be discontinued.After that I started receiving calls on mobile
all at midnight, threatening me on same issue. Once while i was fast a sleep, I received a call from Airtel, handset fell down from my hand, front cover got damaged, display went off. I have demanded new handset, no money

What is my appeal [1] How Airtel can activate international roaming facility on pre paid
facility without consumer consent, that too when consumer enters Indian Int Airport, has not left India [2] Whats App facility through wi fi is free, then too how Airtel can charge for incoming /outgoing calls[3] Such charges are levied even when mobile data is switched off. This is open exploitation, duping Consumers.Many Indian who have visited other countries on visitor visa have similar complaints, no response.

Further to my complaints, I continuously receiving calls from Airtel, at day time, late night or early Morning hours.I am receiving call from mobile numbers -[protected] & [protected].I shall have to
bear charges for Incoming calls

Howlong such loot shall be allowed, how long consumers shall be exploited. Why
Ministry & Trai do not take appropriate action without undue delay?

7696 Canyon Point Ln jagruti Vaishnav
San Diago Senior Citizen
92126 California [protected]@yahoo.co.in
USA

ps -sim card was purchased from Mumbai while i was in India

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Apr 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 18 February 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Feb 21, 2017

Updated by Jagdip Vaishnav Below is mail sent to Airtel.You shall realise how Airtel fools consumers /customers .No business ethics
[protected][protected][protected][protected][protected][protected][protected][protected]
Airtel

Sir Complaint Against Airtel
Mobile no -[protected]
[protected]--------

I do not agree with your views.
[1]I have made calls outgoing or received incoming calls on whats app only, then why charged
[2] Airtel has charged on incoming calls made by Airtel, received by me at USA,
[3] When app facility through wi fi is free where is the question of paying charges, even mobile data is switched off
[4] How Airtel can make unsolicited calls that too at midnight, harness consumer /customer
[5] What about handset which fell down from my hand while receiving one of the call from Airtel at midnight.
[6] How Airtel can activate international roaming facility on pre paid facility., without consumer/ customer consent
[7] My mobile number was /is not [protected] as stated by you, Please do not fool customer /consumer
My alternative number is c/o[protected]

I am not satisfied with your services

Jagduti Vaishnav
senior citizen
USA

[protected][protected][protected][protected][protected][protected]
Response from Airtel

Dear Jagruti Vaishnav,
This is in reference to your communication to DOT with the reference number PMOPG/E/2017/0072673 dated 04th February 2017, wherein your concern is regarding balance deduction for the airtel mobile number [protected].
This is to apprise you that as per system validation adjustment has already been provided in your account for the above stated dispute. For details on tariff, visit http://www.airtel.in/mobile/prepaid/roaming/international
Furthermore, please be assured that our system is flawless and there is no manual intervention. The software captures the details of the call that you make from or receive on your mobile or the data that you use and generates the charges accordingly.
Moreover, we would like to inform you that International Roaming service is default service activation on all airtel prepaid numbers. Monthly rental of Rs.99 would be deducted from your main account balance once you latch on to the roaming network.
Also, we tried contacting you on number [protected] but could not establish contact.
Please be assured that it is our continuous endeavor to provide high quality service to the satisfaction of all our customers.
If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.
Regards,
Seep Dutt
Customer Services
bharti airtel limited

Verified Support

Mar 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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