Airtel — Unethical Behavior and mental harassment by delay in re-issuing sim

Address:

st Floor, Hotel Kama'S Inn, Near, Zanana Hospital Rd, Tata Benz Square, Godavarish Nagar, Brahmapur, Odisha 760005, India

The sim suddenly stopped connecting to network during my stay in Finland though I had a valid roaming service for a year.Upon following up through multiple channels it was deduced that only way was to re-issue a sim. The whatsapp consumer executive laid out the documents required and NOC and asked us to visit nearest Airtel Branch by my chosen blood relative as I am Abroad. My father visited the Tata Benz Branch, Berhampur, Odisha; where the manager again asked my father to send the documents via email rather than hard copy. I again sent the required documents via email there was no response. Again my father had to visit the branch to persuade the Almighty Manager Mr Ashish Jena to look at his email and reply which again delayed the process. Also the behaviour by the Manager trying avoiding to meet my father or hear any concerns via email. After much time delay of weeks the Physical sim was handed over but was not activated. Upon reaching out the Manager is asking for my video snapshot which was not intimated to me earlier. I asked for any official document where the criteria is mentioned but he did not give any. I asked the contact of escalation manager did not receive any. I am a cybersecurity professional and I am concerned about misuse of data by storing my video snapshot.Consumers are not random fools.I had provided all other necessary documents.The Manager is the most unprofessional person I have ever interacted which makes me wonder how is the hiring Criteria when the person has no basic communication skill nor any ability to write a professional email.There is no sense o[censored]rgency to my case no reply or follow up to my mails, my father being harassed time and again.I am unable to carry out my submission of forms to GOI as my Aadhar is linked to this number.I hope this is resolved soon.If required I can share the email thread as well.