[Resolved]  Airtel — unethical behaviour and pathetic service towards customers

Address:

600100

I took up an airtel broadband connection in jan 2017. The airtel rep who approached us collected 6900 ruppees in the form of a cheque for the first 3 months. This amount was debited from our bank account but airtel claimed to have no record of this payment and continued to charge us monthly. They wanted proof of debit from the bank in the form of a debit certificate. I have got this and submitted this to airtel as well.

Now it's july 24th 2017. I still haven't got back my money. Airtel's strategy is to raise a complaint number and promise to resolve it in 72 hours. When that period expires, i'll get a mail from another employee saying it will be resolved in 72 hours. This has been going on for months. Airtel is aware that we have our lives and jobs to live and we won't have enough time or resources to go behind them.

And this is happening at the highest level of consumer escalation with airtel with their so called 'appellate' (Email : appellate. [protected]@in. Airtel.com).

Here are the reference numbers they have opened and re-opened for the same issue over the months with no resolution:

1. 84533252
2. 84462868

I wonder how many more citizens of this country are being looted by them.