[Resolved]  Airtel — Unethical behaviour by airtel executive

Address:600030

I have requested a new broadband connection last week. After a series of calls from airtel for address verification and feasibility, i was informed about a special plan for my area by local airtel personal (Ie: first 75gb/16mbps and furthur in unlimited 512 kbps). After confirming the plan, airtel executives came home and collected the address, id proof along with rs.1000.

Today morning i received a call again from airtel saying that the 16mpbs is not supported in my area and you will get only 8 mbps and the executive who called me from the "[protected]" was completely rude and unprofessional saying this is what you will get and he blatantly had cut the call with out any courtesy.

I request either provide me with the plan suggested or please refund my money .
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Aug 27, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 25 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 11, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 25 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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