Airtel — Unethical behaviour & illogical deductions

Address:

Chandigarh, Chandigarh

Hi, First of all, I would like to express my dissatisfaction towards AIRTEL. I am a new customer for Airtel and I have taken a new prepaid connection last month (Number- [protected]). My internet package was valid till 28th Sept; however, my balance kept on deducting. I recharged my account for Rs 500 today and in just an hour, my balance went to Rs 321. To this, I called the customer care department on 20-Sept-2015 and had a word with Ritika (executive) who was very very rude and without my permission she transferred the call to Sandeep (Senior as per him from Chandigarh office). I explained entire detail to him once again but in vain. He did not understand what I want to explain (though I spoke in Hindi) and I asked him to transfer the call to his manager, He clearly said he cannot transfer the call to manager and gave me this email ID. CONCERN: I did not get any message when my Internet pack was about to expire, I did not even get any message when money kept on deducting. Top of that, a brand like Airtel hiring such useless people who are not even properly trained and they give silly excuses, they are rude. I ANYHOW WANT THIS TO BE SORTED. I HAVE BEEN A CUSTOMER WITH VODAFONE FOR LAST 8 YEARS AND EXTREMELY HAPPY WITH THEM. THOUGHT OF GIVING A TRY WITH AIRTEL BUT USELESS. WOULD NOT SUGGEST AIRTEL TO ANYONE. I would also try to highlight this to everyone possible. People should not only be aware about airtel just launching 4G, they should also know how unprofessional and incompetent they are. Top of that, they deduct amount from account with any notification or usage. Regards, Shyama Nair +91-[protected] +91-[protected]