[Resolved]  Airtel — Unethical billing policy

Address:

Darjeeling, West Bengal, 734006

I have a post paid connection & being staying abroad I just keep it with minimum international roaming for emergency use. However when I come to India every two month I use it & also activate suitable 3G service for the period of stay which is generally between 7 to 21 days. I also deactivate the 3G service just on the day of leaving India as other wise it will automatically be renewed after each billing cycle which I will not be able to use.
This Time also I went to India on 1st March & activated a one GB pack @300 which was valid for one month. However as I had to leave India on 9th March, I called up customer care from Delhi Airport at around 1800 hrs just before leaving to deactivate my data pack. But this time they mentioned a strange policy saying that all the data used on the deactivation request date will be charged separately. I can not understand once it is volume based data service pack how can you charge separately unless I have not consumed the data over & above the limit. This time within that 7/8 days I consumed only 862 MB including the use on 9th the date of deactivation request. When I received the huge bill of 2850 I got shocked as my billing amount with data pack of Rs 300 should not have been more than RS 800 including all charges taxes etc if they would have not charged for huge amount on 3G data in a illogical manner. No one is so foolish to deactivate the data pack to pay more than Rs 2000 Extra rather than keeping it activated as in activated condition they would have only charged me for Rs 300 extra for next billing cycle as it get auto renewed. I just requested for deactivation to save my Rs 300 & not to pay RS 2000 More.
This is why Airtel & all other service provider pushes for postpaid connection to charge customer heavily/illogically without any problem as customer can do nothing once the bill is received.
This would not been the case If I would have a prepaid connection.
I have written mail to nodal officer but request was rejected & asked me to pay the huge illogical amount.

Arumoy Bhowmick
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