Airtel — unethical charging of services they provide for free.

Address:

New Delhi, Delhi, 110070

I have had an airtel broadband connection for over 10 years and just recently was able to find a Rs.100 "top up" charge in my past few bills. Going through the Airtel App and online account management portal showed that I was not subscribed to any services. Following up with customer care, I was told that it was an STD pack of some sort activated in 2008. The irony is that the handset provided by airtel has been non-functional and non-replaceable for over 8 years, meaning I have not made a single call for a long, long time, but somehow I have been paying Rs. 100 per month for it. STD calls on airtel have been free for some time now and STILL they happily charge for it without my knowledge or consent. I have stated to customer care that the handset isn't working and I do not use the phone many times over the last decade and none of them thought to mention that this service was still active. I have lost over 12, 000 Rs over the last 10 years in this amazingly well hidden scam.