[Resolved] Airtel — Unfair money deduction & call drop | |
On 30/10/16, I got a message from Airtel (AG-NTAROT), saying that "Rs. 95 internet pack, 380 MB 3G valid for 14 days has been renewed. Post free usage, charges @ 4P/10 KB. I called up Airtel customer care (198) & informed its executive about this plan that I did not opt for. I also asked him for deactivating the plan & to refund me my money (the amount of Rs. 95). He said he did not only refund me the amount of Rs. 95 to my main mobile balance account but also deactivated the plan. I then checked my main mobile balance & found that I actually got the refund. On 14/10/16 I found that an amount of Rs. again automatically got deducted from my main mobile balance. On 15/10/16, I called Airtel again & informed its executive that the last time when I mentioned the similar problem to your executive he said he deactivated this auto renewal plan but now I find that I lost my money again. He too assured me that he would refund my money but would not be able to deactivate the plan due to some technical problem. He rather asked me to deactivate the plan on my own. I was ready to deactivate the plan only after the refund of my money. I waited for my money to get refunded into my main mobile balance as per what he said but got no refund or even a message from Airtel, indicating that I got my refund. On 20/10/16 I called Airtel again & asked them about my outstanding amount of Rs. 95. The executive said that the amount was already refunded into my main mobile balance. When I asked him for a written statement via SMS or email, he said that he could not. He then asked me to wait till he would transfer the call to the supervisor but then he hung up the phone. I called back Airtel & repeated my concern. The executive this time too declined to provide me a written statement via SMS or email which would say that "Rs. 95 has been refunded to my main balance account. Now, today (on 25/10/16) I got an SMS from Airtel again saying that this same pack will be activated & thus Rs. 95 shall be deducted. Also, on 20/10/16 I had a call drop while talking with other Airtel subscriber ([protected]) & on 19/10/16 with some other subscriber ([protected]). Was this information helpful? | |
Nov 28, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 26, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 26 October 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 28, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 October 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
Add a Comment | |
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment