[Resolved] Airtel — Uninformed change in call rates | |||
This complaint is regarding overcharging by Airtel. I am an Airtel customer and have an Airtel mobile connection in Delhi ([protected]). My call charges were 50 paise per minute for local calls and 60 paise per minute for STD calls. Airtel, without any request initiated from my end or without any prior intimation from their side, increased my call rates to 1.8 paise per second, which is double than the earlier call charges. And when I called the customer care center of Airtel, their representative told me that for two months the new call rates have been applied and if I wish to reduce my call rates I will have to pay extra for a special recharge if I want low call rates. This is a clear case of harassing a customer arbitrarily and is intolerable. I thereby request you to instruct Airtel to pay me back 150 rupees deducted as call charge and 50, 000 rupees as compensation as it is only the consumer who knows the kind of embarrassment and inconvenience he/she has to go through when arbitrary money deduction leaves him/her with insufficient balance. I hope a quick action will be taken against Airtel in this case. My Mobile number - [protected] Alternate contact number - [protected] Date on which I contacted the customer care - 8th May 2014 No reference number given! Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
1 Comment | |||
Comments
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 09 May 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33