[Resolved] Airtel — Unintimated billing

Tummi

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi, My name is Bharath, i've purchased an aitel broadband connection recently. The plan is 40 GB U/L for 999+Service tax. Initially, they've informed me that they offer a free modem for the connection. Now they started charging me for an amount of Rs. 48 as modem rental(Note:forever as long as i have this connection). Its not the charges i'm worried about, its the cheating they do just get a connection. I've expected a lot from airtel being a new customer. I've called the customer care, asked them as they are charging me for this modem, if there is a replacement guarantee. They've informed me that is not possible. I should pay this amount until I use this plan as an obligation. They've told me if I upgrade to a much costlier plan(1299+taxes) then they wont charge me for this rental. I guess these guys cant afford to have business ethics. Hope someone might resolve this issue. Thank you. Bharath [protected]@gmail.com

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Aug 19, 2016

Complaint marked as Resolved

THis isue has been resolved in a very efficient manner. Thank you!!!

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2015

Airtel Customer Care's response Dear Customer (Tummi),

This is with reference to your post dated 09 March 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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