Airtel — Unjustifiable billed amount (Airtel)

Address:

122001

I am having a CUG349 plan. I changed my sim from my blackberry to iphone. At that time I called your customer care to give me suitable plan for mobile internet, at that time they told me that I was already having 2 GB internet facility in my plan. But after few days o[censored]sage i got an SMS from your company that my bill amount is going to be around Rs.3000 and immediately I called your customer care and informed them about internet usage bill amount. They in turn informed that you already have around 900 MB unutilized mobile data still left. Your executive assured me that they will look into matter and correct the bill amount and they will not charge me for my internet usage till 2GB of internet. I regret to inform you that you have billed me Rs.2863.18(earlier my bill amount usually come around 500 per month from last 3 years). I got fed with your services because I was charged unjustifiably for my internet usuage and everyday I got repeated assurance from your customer care department that they will correct the mistake(which they didn’t correct till now). I then called Customer care and requested for number portability because I was frustrated. Then they offered me a discount of Rs.500/- as per their authority. My average billing amount for last 3 years is about Rs. 500/- which you can see from your record itself. You are requested to look into matter and waive off the internet charged as internet plan was already part of my plan as per information provided by your customer care. You can see my conversion with your customer care executive which is already recorded in your system. I am looking forward for a positive response from your side without further delay. I hope you will look into matter and waive off the internet charges and inform me as soon as possible. In the mean time I am paying Rs.2290.68 under protest as asked by you just to avoid the late penalty charges. I reserve the right to move my complaint to court/consumer court at your risk and cost. Thanking you Suresh Chand Jalther [protected]