[Resolved] Airtel — Unknowing Change the DTV package while recharge | |||
Hi, I have recharged for 6 month of my DTV in which its got 15 days free. But just after the recharge a message came your package has been changed it has become 22HD from 19 HD and simultaneously my daily amount has been updated. They have also change the channel which earlier i was getting. Whn I called to customer care they said that the previous package is no longer valid. How an organisation such as Airtel is cheating the customer on package recharge. They are saying you can view the channel by paying extra top up amount. It is just like cheating a customer for profit of an organisation. When I raised the issue customer care is saying we cannot help you as the previous plan is no longer valid. Was this information helpful? | |||
Oct 28, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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Very fraud
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Need that
So I request for Airtel company they give the tower in my place I can give a land in my area
Thanks