[Resolved]  Airtel — Unknown balance deduction

Address:

Hooghly, West Bengal, 712136

My name is ayan kumar saha and my mobile number is [protected]. From the last few days i noticed some unspecified balance deduction from my airtel account. There was about rs 13 when i first noticed the thing. On next day i noticed that my balnce is about rs 5 which i didn't get that how it becomes so low, because i didn't used a single penny from it. After some days i again saw that my balance is about rs: 0.11. Although i made some calls but there must not be rs: 0.11 in my balance. Then i checked my last 5 voice deductions using *121*7#. The results are provided as screenshot but the rs.7 deduction cannot be shown here because it was not in the latest 5 deduction. I was surprised as i saw that the actual dedcutions were made due to voice call to a number [protected] which one is my alternative contact no. I didn't get the point that how is it possible that i called myself and deducted about rs.5.70 and many more. I checked the call logs on basis of the results but it shows nothing. No outgoing calls on that time from [protected] and no incoming call on that time to [protected]. Sir, i explained my problem thoroughly and i also have faith on airtel. So i am waiting for your fastest responce to my complaint so that the problem gets resolved and the balance can be refunded. Thank you.