[Resolved] Airtel — Unlimited 10gb 4g speed but there is no unlimited at all

Prasad Bgk

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.airtel.in

Airtel number [protected]. My number[protected], I complained about 10GB plan Unlimited which I choose while taking this connection. After 10GB, I am not able access the network, So I stared complaining this issue. Once 10GB is Over as per the unlimited plan I should get normal speed instead of high speed, which I never got. After complaining this Customer support started providing 1GB 2 gb pack free saying this will be resolved soon. After this I was informed like some technical issues, server issues. Later suggested with same plan you will get 15GB same charges will be applied for next few months(but I never thought plan will be changed at backend by you support guys) So lot of conversion happened me and customer support and technical staff also from airtel..

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Aug 6, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Dec 05, 2015

Updated by Prasad Bgk I had written many mails to airtel
One of the mail am pasting here

I have the bills as proof, which states 999 – 10gb plan as unlimited, which I never got data after 10GB, when I started complaining this, Airtel customer support provided 1 or 2 gb pack free conveying issue will be resolved soon, further when I found there is no resolution of my complaint, I complaint again on this issue, but plan was changed without properly confirming me, saying with same bill u will get 15gb for few months
And also get 2g or 3g normal speed after data pack of high speed.
later at backend plan was changed without confirming me.

Even lot of mail proofs available to take this issue further.

Regards,
Prasad

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Prasad,

This is with reference to your post dated 5 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Prasad Bgk

from Bengaluru, Karnataka

Hi Umesh Arora

There is no use I didn't my issue resolved, written many mails regarding this but of no use.
Being Airtel biggest network, I never thought I will be cheated in this manner,
I request send your sales person and collect 4g device with having Airtel name on that which i purchased for Airtel point in Bangalore. I am ready to give it for free, as I am not using. Its totally waste of buying Airtel 4g devices for Airtel point and regarding the service its really pathetic.

Thanks,
Prasad

Prasad Bgk

from Bengaluru, Karnataka

Written mails to all below mails ids by email id [protected]@dell.com

called many times and complained regarding this with my number [protected]

'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; '[protected]@in.airtel.com'

Never got my issue issue resolved,

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Prasad,

This is with reference to your post dated 5 December 2015.

Please allow us to have this checked and we will get back to you with an update.

Regards,
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd