[Resolved]  Airtel — Unnecessary 3g data deduction without using any applications/browser

Address:530017

Reg my no: [protected], from past many days i am using the 3g data in my phone, but yesterday i have done a recharge of 255/- for a data balance of 1.5gb, and it has been observed that when ever i switch on the data it is intimating that around 100's of mb deducting in less than minutes. From past few months i didnt face this kind of irregular deduction of the data balance, i tried the same by deactivating all the applications and switching on the data still the same problem is occuring, data getting deducted. Now by this time i had 20mb balance. I use data of around 1gb for some 20 days like that as per my past records. Tried to complain with customer care and the answer he has given is to change the mobile handset from iphone to normal phone so that the higher net speeds is reduced, he is unable to answer why it is happened for present day as if im using the same mobile from past 1 year.

So, please help me regarding the issue, really irritated about this issue and making me to think whether to do another data recharge or not.

Thank you.
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Aug 20, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2016
Airtel Customer Care's response
Dear Sekhar,

This is with reference to your post dated 2 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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