[Resolved]  Airtel — Unnecessary delay in mnp by airtel

Address:

Gurgaon, Haryana, 122001

I have requested mnp from airtel up west to airtel ncr on 15th september 2016. Just after the request, i started receiving messages that there is some problem with the local reference number i have given. I checked the local reference number so many times but there was no call from airtel so i contacted airtel customer care so many times and each time their executives said that it is a system error and all of my verification are going positive for mnp. As per the airttel store executive (Gurudwara road gurgaon) the mnp process takes maximum 7 days.

Now, i kept calling the airtel customer care after 7 days and registered a complaint as well with reference number 71449712 on 16 sep 2016; i don't know what's they did with this complaint but closed it simply without any confirmation from my side.

Now, i called them yesterday as well (On 26 sep 2016). Still there was no progress on mnp. Executive didn't know anything and surprisingly there was no senior available to attend the call. Finally, with frustration i again filed a complaint with reference number 71640173 on 26 sep 2016.

When i again tried today (On 27 sep 2016) to know that status then still there was no progress. They only had to say one thing that my complaint status is open and they can only say anything when it will be closed.

Even the senior executive lakhwinder kaur didn't has any answer why my number has not been ported so far or what's the problem with it.

My porting number will be deactivated by 29 sep 2016 and that's the worst service by airtel i have ever experienced. Very rude and uninformant customer care executives. Even when i am a 3 years old post paid customer.

My name - anuj mathur, no - [protected]