[Resolved]  Airtel — Unprofessional attitude by airtel authorities (karnataka)

Address:	Bangalore, Karnataka, 560047
Website:	www.airtel.in

Hi,

I am a Platinum customer of Airtel, Customer ID - 11093****6

There was a call from airtel authorities (phone number:+ 91 [protected], claiming Airtel Legal Office ) that there is temporary suspension of my post paid phone (+ 91 9591****11) on 17th of March, due to non-payment of my already closed post paid airtel wifi hotspot device.

(The actual request to close the airtel device was given on 24th of October 2016).

Airtel cited that there was subsequent usage of some megabytes of data, (even though the device was asked to be withdrawn in October itself) and I was asked to pay Rs "6465" for negligible usage on 17th March 2017.

Airtel authority asked "for my debit card number, expiry and cvv details over the phone", which is illegal, (Phone Number called from: [protected]) to which I declined and payment was completed from my end and reference number of the payment[protected]. I received acknowledgment from Airtel as well on this.

The same was intimated to your Legal office correspondent at [protected].
After that, your correspondent had been avoiding my calls. She stated that the services will resume in another 3-4 hrs. 72 hours have passed, and still I cannot get over the phone and there is no response from Airtel team as well, such non-chalant is your advisory team.

When the initial ask of stopping the services of the airtel hotspot was given, there was indolence from your representatives, and for their sheer unprofessional-ism I had to pay up this sum of money, without even actively using the services.

Waiting for your response. I am really frustrated by your client handling capabilities.