Airtel — Unreliable customer service | |||
I have applied for airtel broadband connection in 3rd Jan 2015, After calling again and again airtel executive came to collect installation charge of 1000 and collected documents and said I will be getting a invoice on mail, and connection will be done in two days. I didn't got any invoice after. When I called back after two days they asked me to wait for one or two days, and its been 10 days they keep asking me to wait more. These are the following numbers from which I got call from [protected] (Now this number is out of order) The guy delegated to another executive named Sekhar ([protected]) On calling this guy he always ask to wait more. And than the guy who collected money and my documents Sohendra ([protected]) This guy now stopping picking my phone. I am very frustrated with airtel service, and how they deal with new customers. And I really want to know, why it is taking so long, and why I didn't got any invoice or reference no after my payment. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr. Yadav,
This is with reference to your post dated 15 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 15 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I have also been cheated by the same person.
I booked a new connection a two weeks back and made the payment to your executive. No calls/messages where is my connection? the sales guy is not picking my call his name is Santhosh +91 [protected], My Serial number in the application form is KKPB800780.
I have posted in your facebook page too, you promised action but I am yet to see any action from your end.
I have been posting many times from a week and all I see is that "we need some time" what are you guys doing really? I need my money back!
I booked a new connection a two weeks back and made the payment to your executive. No calls/messages where is my connection? the sales guy is not picking my call his name is Santhosh +91 [protected], My Serial number in the application form is KKPB800780.
I have posted in your facebook page too, you promised action but I am yet to see any action from your end.
I have been posting many times from a week and all I see is that "we need some time" what are you guys doing really? I need my money back!
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This is with reference to your post dated 15th August 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd