Airtel — Unresolved customer complaint

With reference to airtel service request no 41-[protected], I had raised this request on 03.09.2022 regarding some issue with my DTH connection. It was estimated to be resolved by 11.30 am on 05.09.2022. Even after repeated followups with Airtel, no one from their local team followed up with us. We had to chase down the local area engineer who kept saying that he will come to check out the DTH connection but he never came. TAT for resolution elapsed and still there was no response from the customer care. We had to get a local repairman look into the issue.
Airtel network and their customer service is utterly unreliable and their attitude is indifferent to their customers. They claim that i am a platinum black customer and this is the kind of service offered to me. They are very unprofessional and the whole experience was very disappointing.