Airtel — unresolved network issue and unprofessional service

Complaint Details:

Issue Summary: Network outage, unresolved service requests, and poor customer service experience.

Date of Network Disconnection: November 12, 2024.

First Service Request Number: [protected] (raised on November 12, 2024).

Issue Reported: Unplanned network outage.
Promise of Resolution: The issue was to be resolved within 3 hours, but service remains disconnected.
Second Service Request Number: [protected] (raised on November 14, 2024).

Action Taken: Technician (Tamilarasan S2) was assigned to visit the location.
Outcome: Technician did not show up or contact the customer. Upon calling the technician, he claimed he was not from the Pallikaranai region and could not assist. No further follow-up was provided.
Technician's Contact Number: [protected].
Escalation Interaction:

Date of Call: November 17, 2024.
Caller from Escalation Team: Representative from the escalation team contacted the customer from number [protected].
Complaint Against Representative: The representative was unprofessional and arrogant, suggesting the customer should disconnect the service i[censored]nhappy. The representative also informed the customer that no refund would be provided for the prepaid balance, despite the ongoing disruption.
Impact:

The continuous network outage has caused severe disruption to my personal and professional commitments, affecting my daily routine.
The lack of communication and resolution has caused me significant frustration and inconvenience, leading to the loss of both time and productivity.
The rude behavior of the escalation team representative further exacerbated the situation, making it even more difficult to remain calm or patient.
Airtel Account Number: [protected]

Airtel Wi-Fi Number: [protected]_wifi

Customer Expectations:

Immediate restoration of the network service.
Clear timeline for resolution of the issue.
Request for Refund/Rebate:
A refund or rebate for the prepaid balance due to the ongoing disruption in service.
Compensation for the time lost, the stress caused, and the impact on my routine due to this prolonged issue. The lack of resolution and poor customer service has negatively affected my daily life, and I believe some form of compensation is warranted beyond just the prepaid balance.