Airtel — unused data consumption

ram412kumar

from Chennai, Tamil Nadu

Website:

I am having a current unlimited pack of rs.199. On 12th september, by the time of around 10.30pm i got a message regards 90% usuage of data which i haven't used. I knew i had used only upto 1000mb out of 1.4gb.
I knew that i haven't used the entire 1.4gb for that day. Here i have attached my mobile screentshot which showing that the current day data usage (Taken from mobile settings option) and i had attached a screenshot image indicating the remaining data using *121*51#.. And it shows the remaining data balance of about 400mb - (Availabe data for the day) with time.
I approched cs executive and he didnt respond properly. Then i mailed a complaint to [protected]@airtel.com and one executive said that some specialist will resolve the issue within 72hrs but still none of answeres for that...

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Airtel customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by ram412kumar Still there is no response...?...What is the use of posting complaints here?...my question is what will happen if the same thing happened to a illiterate person or a person who cant notified it...Airtel consuming more data...which we never used??