Airtel — Upgrading my digital TV pack without my consent and overcharging me

Address:

Almora, Uttarakhand, 263601

Dear Sir/Madam, Please note the following:- 1. That, I had opted "Value Prime" Pack at the time of buying Airtel Digital TV set top box in 2012. 2. That, I used to recharge every month as if I were using "value prime" pack without knowing the fact that you have upgraded/changed my opted pack to a higher rental pack without my consent/subscription. 3. After checking the tariffs from your website I got to know that I am being charged for the "Economy sports pack" instead of "Value Prime" and i send a message on your number[protected] on 02 June 2015 and i got a reply message that Airtel Digitial Tv will contact me soon. (This was the procedure to change the pack as per your website) 4. That, after passing several months, neither my pack was changed nor anybody from Airtel digital TV contacted me. 5. I again send the same message on 19 Nov. 2015 and to my surprise, this time too, I did not get any response from your side. 6. On 19 Nov. 2015, I recharged my TV account for value prime pack with Rs.253/- but your company still continued to charge me higher rentals. 7. On 6 Dec. 2015, I again send a message on your IVRS number to change my pack to Value prime pack but nobody contacted me. Then, after all these irritating things i was forced to write you and on receipt of my mail, your official contacted me and informed me that my pack is being changed which was originally subscribed by me at the time of purchase of digital TV in the year 2012. As per your mail, your company is ready to credit Rs. 350/- as goodwill gesture to my digital tv account which is an another kind of mental harassment because the rental difference between value prime pack and economy sport pack (which you have imposed on me at your will without my consent) per month is more than Rs. 100/- and i have been paying higher rentals for more than one year (i exactly don't know when you started cheating me). Moreover, to my greatest surprise, after knowing all the facts about my case, your company has stopped my digital TV services due to non payment...!!! Your company, instead of refunding my actual money with apology, resorted to suspend my digital TV service stating low balance whereas i had paid thousands of rupees in excess of the rentals of actually subscribed pack i.e. Value prime. I have kept the necessary records of the messages which i had sent to change the pack and the same will be produced in the suitable court of law as "Evidence" in case my complaints are not resolved by you. In light of the above facts, I want the following remedies:- 1. Refund of my entire money with interest which I had paid in excess of the value prime pack till date with apology. 2. Resume my digital service with immediate effect. In case of non resolution of the above remedies, you will be challenged in the District/State consumer forum at your own cost with suitable compensation for mental harassment.