Airtel — Urgent Action Required: Airtel's Pathetic Service Immediate Resolution Demanded

Address: Bharti Airtel Limited

Dear Sir/ Madam,

I’m utterly frustrated and appalled by Airtel’s shockingly poor service. I’ve been a loyal Airtel customer for over 12 years, starting from Bangalore and later continuing in Guwahati, and I’ve had enough of being treated like this. Now, due to my sudden transfer to Siliguri, I’m facing nothing but delays, lies, and incompetence, and I’m done with it.
I first contacted Airtel Customer Care on 9th March’25 to initiate the relocation process for my DTH and Wifi. I was assured that, as a Black customer, everything would be handled smoothly, and that I wouldn't need to worry about anything. Well, that promise was a flat-out lie. After constant follow-ups on 10th March’25, 27th March’25, 30th March’25, 31st March’25, 3rd April’25, 5th April’25, and 6th April’25, I’m still stuck with no service.
On 30th March’25, I even took the entire day off and held my logistics truck just to unmount the DTH antenna, modem, and box, but no one showed up. Instead, I was left to handle everything myself, lugging equipment across the place while Airtel kept telling me it would be "taken care of." Spoiler: It wasn’t. Only the antenna base, which I couldn’t remove due to the risk of damage, remains. I shouldn’t have had to do this myself.
Now, as of today, 7 days without service, I am still waiting to have my DTH and Wifi reinstalled in Siliguri. Meanwhile, I am sure as hell going to get charged for services I haven’t been able to use since the 1st of April, all because of Airtel’s ineptitude. I demand a solution, or I will escalate this to every possible platform available.
Here's what I need, and I need it immediately:

Immediate installation of DTH & Wifi at my new Siliguri address.

Waiver of any unnecessary charges for accessories or any new equipment. Everything worked perfectly in Guwahati, and I shouldn’t be penalized for your complete lack of service.

Urgent attention to this matter as my work is getting severely impacted by Airtel’s absolute negligence.

If this is not sorted out immediately, I will ensure that everyone knows how terribly Airtel treats its long-time, loyal customers.
Bangalore Account Number: [protected] (Airtel Black)

Guwahati Account Number: [protected] (Airtel Black)
Sort this out, and do it now.
Yours,