Airtel — Urgent Complaint Against Airtel Store Representative for Harassment, Misconduct, and Unresolved SIM Activation Issue

Address: Criper Road, Konnagar, 712235

Website: www.airtel.in

My name is Debolina Biswas (Mobile: [protected]), and I am raising this complaint on behalf of my mother, Sumita Biswas (Mobile: [protected]).

My mother's SIM was blocked due to a name mismatch. The name associated with the SIM appears to be "Sumitra Sur Biswas", whereas her correct name as per her Aadhaar Card is "Sumita Sur".

To get this issue resolved, my mother visited the Airtel Store near Criper Road, Konnagar on 14 September. She was assisted by Mr. Ashish Sadhukhan (Mobile: [protected]), who informed her that the name correction could only be done after converting the number to a postpaid connection for four months.

Mr. Ashish Sadhukhan immediately asked for and collected Rs. 300 by transferring the money to his personal number. He assured my mother that the SIM would be activated within 4 hours. However, nothing happened.

When my mother revisited the store later the same day, she was told that the process would take 72 hours and that she should return on 17 September.

Today, when she visited the store again, Mr. Ashish Sadhukhan demanded another Rs. 300 payment and stated that he would not proceed otherwise. When I contacted him over the phone and questioned the demand for additional money, he behaved rudely and stated that if we wanted the issue resolved, we would have to pay again. After I informed him that I would escalate the matter, he suddenly claimed that the name change request had been rejected.

Based on the interactions so far, it is evident that no genuine action appears to have been taken from his side, and instead we are repeatedly being asked for money without any resolution.

This situation has caused significant hardship because my mother lives alone in Konnagar, and due to the inactive SIM, I have been unable to contact her for the last three days. The entire experience has been extremely stressful and unacceptable.

I request Airtel to:

Immediately investigate the conduct of Mr. Ashish Sadhukhan ([protected]).
Verify why money was collected personally and whether this payment was authorized.
Resolve the SIM activation and name correction issue on priority.
Provide a clear status update on the request submitted for my mother's mobile number.
Take appropriate action against any misconduct, harassment, or unauthorized collection of money.

This matter has already been pending for three days, and I request an urgent resolution today. If no action is taken, I will be compelled to escalate the matter through higher authorities and public platforms, including social media.

I look forward to your immediate intervention.

Regards,
Debolina Biswas
Mobile: [protected]