Airtel — Urgent Complaint - Airtel Xstream Fiber Slow Internet Speed and Rotor Replacement

Address:

1-268/1, Dayal Nagar, Visakhapatnam

Dear Airtel Xtream Fiber Customer Care,

I am writing to raise a serious complaint regarding the quality of service I have been experiencing with my Airtel Xtream Fiber connection. My account details are as follows:

Account Number: [protected]
Landline Number: [protected]
I have been facing consistently low internet speeds, which have greatly affected my ability to use the internet for both personal and professional purposes. In an attempt to resolve this issue, I requested a router replacement. However, my attempts to resolve this matter have been met with frustrating and contradictory responses from both your service personnel and your customer care team.

Upon contacting the assigned service person, I was informed that they are not authorized to change the router and advised to contact customer care. Conversely, when I reached out to customer care, I was informed that a service executive would be assigned to replace the router. This cycle of contradictory information has continued, leaving me without a resolution to my internet speed issues.

Furthermore, even after a service executive was assigned, I have experienced a lack of responsiveness and commitment from their end. Despite multiple attempts to reach out for assistance, my concerns have been overlooked, and the service executive has shown minimal interest in resolving the matter promptly.

I must express my extreme dissatisfaction with the level of service I have received from Airtel Xtream Fiber. It is disheartening to feel that the company appears least concerned about the well-being and satisfaction of its customers. As a loyal customer, I expect and deserve a more attentive and effective approach to resolving this issue.

I kindly request that you take immediate action to address my concerns and provide a clear timeline for the resolution of my slow internet speed issue. I implore you to initiate the necessary steps to replace the router as promised and ensure that the assigned service executive attends to the matter without further delay.

I trust that Airtel values its customers and is committed to providing quality service. I look forward to a swift and satisfactory resolution to this matter. Please keep me updated on the progress of my complaint and the steps being taken to rectify the situation.

Thank you for your attention to this pressing matter.

Sincerely,

Dhiraj Kumar