[Resolved]  Airtel — Urgent - Complaint regarding broadband connection

Address:

Chennai, Tamil Nadu

I have already registered a request on airtel website regarding my issue but no contact was made from your side to rectify our problem. I recently got a new broadband connection installed but I am not able to create an account on the website. This will create a problem for us as we have to pay our month's bill. Our bill due date is near and obviously you will be charging your late fees if not paid in time. My registered mobile number and my DSL number - [protected]_tn is showing as invalid. I tried to contact your engineer several times but he is not interested in helping us out. My second complaint is that I was promised a free modem with our new 80 GB unlimited connection (offer) by your sales representative but the engineer who came to install connection didn't give it at the time of connection and is refusing to give the modem to us now and is making excuses. I called him for 8-9 times during the past 1.5 months. Kindly look into this and try to get this solved. Regards, Praveen Dwivedi On Tue, Dec 3, 2013 at 2:57 AM, No Reply Email-airtel customer service <[protected]@in.airtel.com> wrote: Namaste ! Thank you for writing to us. We acknowledge receipt of your request, your reference no. is LB[protected] . We shall get back to you within 4 working hours. We thank you for your patience. Regards, airtel customer service team, [protected]@in.airtel.com, bharti airtel ltd