Airtel — urgent restoration my number

Address:

Ghaziabad, Uttar Pradesh, 201001

Hello sir,

This mail is regarding my number [protected]. Which I have been using since 2017 with Airtel earlier Idea And I decided to port to airtel considering the benefits and the status airtel carries But the episode I had with the customer care executive and the airtel store is making me regret that decision.

This started Month ago when due to some personal reason I was unable to pay the bill generated in the period of 3months. Due to which my outgoing was shut down which was fine by me.. Later on when I got time I paid my bill on 12/07/2018
I got the receipt and the thing was settled. However, my number was deactived since one month ago and when I contacted customer care about this, they assured me that's its temporary and will be fixed but they did not. I also visited the store and they told me this number can not be release now. As far as I am concerned, any number gets blocked when it is not used for over 3 months and I am sure that wasn't the case.

I approached the Airtel store located in Navyug Market Ghaziabad uttar pradesh 5 times to be exact between 10am to 7pm and to my dismay, they were rude, unwilling to help and straight up told me that they won't do anything and refused any explanation or help. Same goes with the customer care executives.

I would like to mention that I have a firm and other business and as I have mentioned before also, I have been using this number for the past 20 years and I think you would understand how important this number is for me and my business.

So I would like you to kindly look in the matter as this is really important for me and fix this matter as soon as possible and restore my faith in airtel brand.

Yours truly
Arun kumar
Contact no. [protected]