Airtel — Used airtel my mobile app for recharge but balance not provided/ worst customer service

Address:

New Delhi, Delhi

Airtel Customer Service is practically the worst. Called So many times bt no SOLUTION.
1) Called FOUR times for same problem but NO Solution
2) Thy chrg for calling cust service no. bt dnt SOLVE PROBLEM & put call on LONG HOLD
3) Dont evn bother asking previous complaint No etc. (CONRC[protected])
4) Did not ask Transaction ID ([protected]) for online rechrg frm My Airtel app
5) No. of Customer care reps i spoke to with thr name 1) Mumtaj, 2) Sagar Sharma, 3) Vaibhav and last very interesting one Sr. Supervisor- Firdos Shaikh who straight away asked me to wait for 7 to 8 days more without bother to to chck previous complaint no which had been gvn to me by the Rep -Mumtaj only aftr insisting her for complaint no. Also he did not even ask the Transaction ID msg i gt frm Airtel aftr successful recharge thru My Airtel mobile App. Whn asked why didnt he asked he kept repeating his company policy is to ask customer to wait for thr money to credit in thr acc which i feel is Disgusting reply to customer who has been calling since Two days for not getting recharge balance in acc, so i asked the rep without referring to my com no. and inquiring abt Trans ID msg i rcvd post rechrg on wht basis he is straight away asking me to wait for 7 to 8 days and wht Guaranty he is providing me it will be credited to my bank ac so he kept me on hold without informing for 12 min . Pls note during ths call i asked is ths call getting recorded by airtel he said yes thn again i askd how he is sure ths is the solution without knowing my problem completely... he again said its company policy for all customer bt thn I said I was told tht technical team will call me by previous rep thn he said he is nt sure abt tht. I was kept on hold many times during this charged called without any solution and despite of calling many times. The Sr. Supervisor said he cannot do anything other thn I should wait and whn i asked the 2nd Sagar rep who also also told me my problem will be resolved very soon by technical team which never happen he said he is sorry abt wht previous rep tod me that’s all. So all thy all can do every time a cust calls thm thn give them time-frame and make customers FOOL again and again. All these people in cust service airtel did not resolve my small issue instead they made it worst by fooling me every time whn i called them on thr 121 paid customer service no VERY PATHETIC EXPERIENCE